Order Management

Order management - handling every order efficiently, quickly, and without mistakes is vital in any mail order business. Get it right, and your customer will come back to you again and again. Get it wrong…and your customer will soon be shopping with a competitor.

Order management with Control Point is easy. Order processing is simple, orders taken over the phone or by email can be directly inputted into the Control Point Order Management System, reducing paperwork, and allowing the sales team to focus on selling, not on back end processing. They can also check on the progress of any order at any time from their desktop, enabling great customer service. Website, intelligent till and EPOS systems orders are automatically downloaded and processed by the Control Point Order Management System, without the need to re-key any element of the order removing potential for errors.

The Sales Team is automatically alerted to any items that have been ordered, are out of stock, or orders that require a part shipment. Control Point's Customer Relationship Management System automatically captures information from each website sale, building a powerful database of sales and customer information, invaluable for your marketing strategy. Payment by credit or debit card is made easy through the order management system - we can provide a complete system to automatically or semi-automatically process all card payments. Whatever your card processing needs, we can create a bespoke program to suit your business requirements. Control Point's order management payment system is compatible with all the major credit card clearing companies. Control Point gives you everything you need to faultlessly process every order, and give your customers a fast, efficient service that they will remember.